Washington Consular Services (WCS) offers document legalization and authentication services to businesses of all sizes and individuals across various industries, backed by over 40 years of experience.

Legacy Software Modernization: Transformed Document Authentication & Legalization company, WCSS, for an enhanced service experience.

The client was looking for a trusted partner who could support them with legacy software modernization of their outdated .NET web application hosted on-premises. Their existing business process was spread across multiple systems and involved manual intervention.

Codoxy designed and implemented a unified system that enhanced their quality of service and customer experience.

Implementation

Business Problem

A disjointed business process required significant manual intervention and

repetitive data entry, resulting in frequent errors, process delays, revenue loss,

and a poor customer experience.

Legacy Software Modernization deployed using Microsoft

 Azure

1. Provided more features, scalability, maintainability, and security
2. Improved end customer experience and generated new revenue opportunities
3. Improved Quality of Service and reduced revenue leakages and cost of customer service
4. Be universally accessible from anywhere
5. Following legacy software modernization, provided automated interaction with downstream systems, payment gateway and shipping companies

The End Results

The Re-engineered platform is live in production with a modern customer portal with:

1. Wizard style order placement
2. Online quotation and payment
3. Self-service order tracking and modification

The backend processing portal with:

1. Intuitive user interface
2. Automated workflow with manual override
3. Automatic customer creation and order entry in accounting system
4. Integrated shipping label generation
5. Integrated barcode reader